Ultra LEDs Customer Services blog LED lighting specialists inspirational LED lightingWe’ve extended our support hours to ensure we are always here to help. From now on you can contact our lighting specialists from 7:30am to 5pm, Monday to Friday, via email or by phone. We pride ourselves on our unrivalled customer service, and here are just some of the ways we can help you.

  1. Because we are pioneers

    Our 5,000 sq. foot design and production workshop based in Manchester is leading the way in inspirational LED lighting. We are pioneers in the field, intelligently designing and developing new products to the highest quality and bringing them to the market. From our LED tapes to our innovative control systems, each product we supply follows a rigorous quality control procedure to ensure they meet our high standards and our attention to detail is unrivaled.

  2. Because we deliver, on time and up to standard

    Thanks to our huge stock holding and knowledgeable, efficient work force, we fulfill every order with confidence and no project is too big or too small. We offer up to a 5-year warrantee on our products and a guaranteed 9am next-day delivery service for when time is of the essence.

  3. Because we don’t just supply, we support

    Although we offer a range of innovative plug and play LED systems, some more complex installations can require expert knowledge. Since 2005 we have been designing and producing projects to the highest standards and we pride ourselves on our expertise. When you buy with us our friendly technical advice team are on hand to offer advice and support throughout your project. Trusted by international companies and local electricians alike, we are here to help you with any technical questions you have along the way. We even offer step-by-step video tutorials with our product ranges to ensure you feel confident to install our LEDs seamlessly. So whether you need help with your home lighting project or a large commercial fit-out, we are here to help.

  4. Because we offer bespoke services

    There is no job too big or complex for our team of lighting experts, so when you come to us with a specification we are confident that we can create it. Because we never adopt the ‘one size fits all’ approach. We ensure a lighting solution is tailor made to suit your individual needs. That’s why we can cut, join and assemble LEDs to the exact specification of your project. And with over 500 unique products available and in stock to choose from via our online store, we will find an LED to meet your requirements.

  5. Because customer service is guaranteed

    With Ultra LEDs you receive all the benefits of a large, established company with the one-to-one customer service of a small one. We assign our trade customers a dedicated account manager to offer continuous support throughout your projects, as well as preferential pricing, exclusive discounts and the option of pre-booking and allocating products. We can offer you lowest prices guaranteed without ever compromising on service. Now that’s a bright idea.

    If you are interested in any of the services offered here please don’t hesitate to contact a member of our friendly team via [email protected] or call our office on 01625 611 611.